As the situation with COVID-19 continues to evolve we want to assure you that the health and safety of our employees, customers and partners is our top priority at NTN Canada. Throughout the pandemic, we have remained committed to fulfilling customer’s orders and have adjusted our manufacturing output to respond to the changing demands in the market while ensuring our operations and service capabilities continue safely. If we have learned anything during this time, it’s the importance of being nimble, flexible and adaptable for our customers.

What changes have we made to adapt?

All of our divisions have had to adapt their operations and I am very thankful to each and every one of our employees for the great efforts they have made, from social-distancing practices and remote working across locations, to ensuring frequent cleaning at our facilities. We continue to support the latest COVID-19 public health protocols provided by our health authorities, using available technologies, to not just meet but to exceed current requirements.

Thanks to the resilience and agility of our employees, we have quickly figured out how to serve our customers and clients remotely and accelerated our own digital transformation. Online video meetings and interviews, reduced travel to clients and dispensing with physical conferences that can be done virtually are changes that we have made for compliance with social distancing policies. Additionally, we have implemented remote-service solutions for troubleshooting bearing equipment and managing client accounts.

From product questions to technical support, our experts are ready to solve your problems

And to make communication easier for our people, our leaders have created a governance structure that pushes decision-making out and down. This is part of our ongoing culture shift to becoming a Learning Organization. We promote a “Middle Up Down management style” by motivating employees to come forward with ideas on how we can improve the way we do business and create solutions to get through this crisis. We have also focused on upskilling our workforce with a range of internal training seminars to set ourselves up for success for when everything picks back up.

Over the last six months, our Canadian sales division has not only delivered a strong and competitive performance relative to other market players in the bearings industry, but we have ensured workplace safety with zero COVID-19 cases in our organization. Our staff has certainly gone above and beyond and we remain committed to delivering an elevated customer experience.

From an NTN perspective, transforming into Canada's leader of the Ultimate Bearing Experience is my personal philosophy, and building local expertise and creating local solutions is more important than ever before. I believe we must continue to look to innovate ourselves, and to pursue the products and the markets that will strengthen our corporate value for our employees, customers and shareholders, as we look forward to better times ahead.

Paul Meo
PRESIDENT & CEO OF NTN BEARING
CORPORATION OF CANADA

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