NTN’s President, Executive Officer and CEO, Mr. Eiichi Ukai, has recently introduced “SQCCD” as NTN’s Pillars for Organizational Effectiveness. The five pillars “SQCCD” consists of an acronym of Safety, Quality, Compliance, Cost and Delivery, that will be integral to NTN’s growth and success in support of the implementation of NTN’s Medium-Term Management Plan “DRIVE NTN100” Phase 2.

The “SQCCD” management pillars will be used across the NTN Group’s network of companies to build and manage teams, and to harness their ideas and creativity to deliver customer service excellence.  “Safety” is the highest priority pillar and refers to NTN’s commitment to promoting a safe work environment with its employees, customers and business partners.  NTN’s commitment to “Quality” reflects NTN’s high standards for quality products, programs and customer service.  “Compliance” refers to NTN’s commitment to meet all laws and compliance standards including ESG priorities to help improve the environment and society, and its relationships with staff and customers. “Cost” awareness  is another key management pillar at NTN ensuring its cost and profitability structure create and deliver stakeholder value through NTN’s portfolio of bearing solutions. The final element, “Delivery”, refers to NTN’s commitment to work more diligently than ever to improve time, speed and flexibility as the organization strives to exceed customers’ needs and expectations. 

NTN is committed to giving its customers the best possible service as the organization endeavors to build enduring industry partnerships to help customers achieve their goals and make their ambitions a reality. 

At NTN, we feel privileged to serve our customers and we will strive to show it every day through our commitment to “SQCCD”.

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