NTN Garage Newsflash – Pitter’s Corner “The Cost of a Comeback”

After many years of calling on Automotive Service Providers (ASP), the consistent requirement they ask of a manufacturer's product comes down to three main criteria. They will always need a competitive price, they want a quality product, and they want to ensure there won't be any comebacks. As you read through the attached Tech Tip, when a customer comes back with a complaint, the ASP has to rectify the issue at their cost which is a financial setback and ultimately, they can potentially lose the customer which damages their reputation. Avoiding comebacks is the #1 priority for all ASP's. A consistent flow of satisfied customers will help an ASP grow their business, which is the ultimate goal. NTN BCA quality can provide the Ultimate Bearing Experience to increase sales and customer loyalty.