NTN Canada was honoured to welcome Mr. Takanobu Ozawa, General Director & President for NTN Americas Region and Mr. Toshinori Shiratori, Executive Officer for NTN Corporation, for a tour of our headquarters, distribution center and bearing manufacturing facility in Mississauga. Mr. Ozawa and Mr. Shiratori participated in a Town Hall hosted by     Mr. Paul Meo, the President and CEO of NTN Canada. 

 

 

 

 

During their visit, they had the opportunity to learn more about NTN’s unique portfolio of learning resources for the bearings industry, from TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics, which is used to connect bearing maintenance professionals to NTN engineers instantly, to the launch of the NTN Campus learning platform. They also toured the NTN UBE Technical Training Mobile Unit and NTN NASCAR Pitstop Challenge.  It was quite a full program, in which our executives were fully updated about the possibilities in the field of digital transformation, integration of Assisted Reality into NTN’s training and support options, all the way to the roll out of NTN’s new mobile loyalty program app. 

 

 

 

 

 

 

 

 

Both Mr. Ozawa and Mr. Shiratori also delivered presentations during the Town Hall introducing the importance of “SQCCD” as NTN’s Pillars for Organizational Effectiveness. The five pillars “SQCCD” consist of an acronym of Safety, Quality, Compliance, Cost and Delivery, all of which are integral to NTN’s growth and success through customer service excellence and the successful implementation of NTN’s “DRIVE NTN100” Phase 2 Medium-Term Management Plan.  As part of the “SQCCD” management practice, employees were also introduced to the Bad News First measure, whereby getting the bad news out of the way shifts the focus immediately to the potential solution, whereby leaders can make informed decisions leading to improved outcomes.

 

We thank everyone for attending this productive meeting and look forward to sharing more news on these exciting initiatives.

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