NTN TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics

NTN news

NTN TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics


17 April 2023 - Toronto - Corporate - News


NTN's innovative TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics combines HI (Human Intelligence) with AR (Assisted Reality) to help keep production processes running optimally. A cornerstone of the NTN UBE TRIAGE support system, NTN's INSYNC AR (Assisted Reality) has been designed to remotely connect NTN’s engineering bearing experts to front-line maintenance staff, safely and instantly around the clock, ensuring manufacturing facilities can extract great value from NTN’s bearing solutions now and in the future. The state-of-the-art system allows NTN experts based at NTN’s Engineering Centre to send precise visual instructions remotely to maintenance technicians at any plant or manufacturing facility to ensure bearing maintenance issues can be fixed as quickly and efficiently as possible, minimizing downtime.

“HI + AR = UBE,” says Mr. Paul Meo, President and CEO of NTN Canada. “NTN delivers The Ultimate Bearing Experience (UBE) through the new platform. Our TRIAGE approach accurately identifies a customer’s problematic critical bearing application through a three-step collaboration process designed to bridge NTN’s extensive engineering knowledge with ground-breaking bearing technology, bringing solutions to your fingertips, anywhere, anytime.”

NTN has enjoyed continuous growth and expansion over the past 100 years, with over 1100 engineering associates and 15 research facilities around the world. As a company dedicated to "providing the Ultimate Bearing Customer Experience", NTN remains steadfast in providing the highest level of engineering service despite travel restrictions due to COVID-19.

In Canada, the company depends on its team of engineers, with over 350 years of combined bearing experience in the marketplace, to support end users at manufacturing facilities with complex bearing applications and troubleshooting. NTN’s innovative TRIAGE Engineering Solutions platform offers a systematic approach to defining bearing troubleshooting requirements to support maintenance professionals. If maintenance technicians face complex or unusual servicing points, they can use NTN’s INSYNC remote collaboration technology to connect directly with NTN’s Engineering Technical Support Centre located at NTN’s headquarters in Mississauga, Ontario. The NTN expert is then able to support the field technician through the diagnosis and bearing repair by augmenting images, diagrams and adding repair suggestions into their view.

icon1 1

Faster Decision Making:

Access to NTN expertise anywhere around the world 24/7 to enable faster decision making and bearing analysis.

icon3 1

Increased Safety:

Remote collaboration enables fewer personnel in the operational environment for increased workplace safety.

icon2 1

Increased Efficiency:

Carry out bearing maintenance quicker and more cost effectively. NTN’s TRIAGE INSYNC ensures any bearing maintenance issue can be fixed as efficiently as possible.

icon4 1

Lower Environmental Impact:

Environmentally-friendly products that include energy-saving bearings & recyclable components to reduce carbon footprint.

Marcus Wickert, Director of Engineering at NTN Canada

Marcus Wickert, Director of Engineering at NTN Canada, says: “NTN appreciates that when your equipment is down, the most important thing is to get back up and running. NTN’s TRIAGE Engineering Solutions powered by INSYNC Remote Diagnostics improves on our existing collaboration tools, allowing us to work more efficiently with our industry partners all while significantly reducing travel time. NTN invests this time savings to delivering solutions faster with a tangible cost savings, made possible through augmented reality technology. The new platform offers our customers better real-time support by being able to remotely assess their plant processes, conduct bearing maintenance and minimize downtime. NTN’s remote engineers can see issues and opportunities first-hand and find solutions much quicker than through traditional on-site visits by providing the opportunity for better and more effective collaboration. NTN’s TRIAGE approach further improves collaboration by enabling more people to participate in troubleshooting problems, as a whole team of NTN experts can help the on-site plant technician solve the bearing problem.”

NTN’s TRIAGE platform is a three-tier approach to provide field technicians with the answers and support needed to solve the most problematic bearing applications. NTN’s INSYNC Remote Diagnostics can be deployed to a manufacturing facility to connect directly with the NTN engineering and service team using an NTN supplied 4G MiFi device. Through remote collaboration, plant technicians can share bearing application details to receive support from NTN on critical installations and troubleshooting to optimize bearing life and equipment performance.

According to Wickert, “What we have learned during COVID-19 is the power of collaboration. Each of our talented engineering and service staff can provide a unique and beneficial perspective based on their expertise. Despite COVID-19, NTN’s engineering team continues to deliver superior bearing services and support. During these trying times, our valued customers can tap into NTN’s engineering resources virtually regardless of geography. NTN’s TRIAGE platform gets our customers the answers and support they need as efficiently as possible.”


Please submit your information and we will be in touch to confirm.





About NTN

Founded in 1918, NTN is one of the world's largest producers of premium quality ball and roller bearings, long recognized for the most stringent quality standards in the industry. With plants around the globe and a strong domestic manufacturing network, over 80% of the products sold by NTN in North America are made by one of the ten plants the company operates in Canada and the USA. NTN is also a leading provider of bearing services which include technical support, maintenance and reliability services, engineering consulting and training. NTN's company vision is "to transform into Canada’s leader of the Ultimate Bearing Experience."

NTN Contact

Rita Payne, NTN Marketing: rpayne@ntn.ca